Workshops

Jack Welch, the former CEO at General Electric, said that “The three most important things you need to measure in business are customer satisfaction, employee satisfaction, and cash flow.” Lessons for Success, Fortune January 25, 1993
Most corporate leaders buy into these three.  The problem is convincing them that Jack also said they should have an equal value within the organization.

Helping Harry Workshops

This workshop series is about helping businesses successfully apply biblical principles to these three areas:

• How you treat your employees
• How you treat your customers
• How you measure and manage your cash flow

Harry is a make believe business owner with problems.  We will study his problems, find some answers from the Bible and from Christian authors, and apply them to your situation.

Helping Harry - Successful Leadership Secrets

Using the book The Secret: What Great Leaders Know - and Do by Christian authors Ken Blanchard and Mark Miller, we will explore how great leaders SERVE:

See the future

Engage and Develop others

Reinvent continuously

Value results and relationships

Embody the values

Participants will receive a copy of the book and a workbook to help them apply the learning to their own business. You will also receive a free 2 hour consultation visit to help you implement the ideas in your business.

This one-half day workshop will be offered in Spring, 2008. The investment in success is only $99.

Helping Harry - Customers Make My Day - Manager

Based upon writings by Christian authors Ken Blanchard (Raving Fans) and Ron Willingham (Integrity Service), this workshop was developed by experienced trainers Bill Lord and Bill Barr. They have over 50 years combined experience in service businesses and have developed an approach that focuses on creating customers who will make positive remarks about your business to others.

This offering for managers and owners will cover the ten elements of REMARKABLE Customer Service for Employees plus points for managers and owners:

• Show You Care



• Reward the Right Things



• Train Every Day



• Set Boundaries & Rescue Them



• Give Them the Tools



• Recruit the Good Ones



• Create the Culture



• Train the New Hires

You will receive a workbook for the basic course, plus:

A Leader's Guide to help you facilitate internal training

3 Employee Workbooks for internal training (additional Workbooks available at small additional charge)

A free 2-hour consulting visit to help you implement REMARKABLE Customer Service

Lunch is included in full day session only

This one-day workshop will be offered Spring, 2008.
The fee is only $199 per person.

Helping Harry - Customers Make My Day - Employee

Based upon writings by Christian authors Ken Blanchard (Raving Fans) and Ron Willingham (Integrity Service), this new workshop was developed by experienced trainers Bill Lord and Bill Barr. They have over 50 years combined experience in service businesses and have developed an approach that focuses on creating customers who will make positive remarks about your business to others.

This offering for employees will cover the ten elements of REMARKABLE Customer Service and how to:

• Start Strong



• Stay Strong



• Get Them Back



• We're Not Perfect

Participants will receive a Workbook with places to record your own ideas to put in place right away.

Your reward for participation may be tangible, such as better tips as a wait staff, a better job for high performance, or the satisfaction of serving your customers/clients the best you know how. In any case, the more you satisfy your customers, the more satisfied you will be with your work experience.

The fee is only $99.

If your Manager or Owner attends the Manager Workshop please call us for a $30 discount.

This workshop will be offered periodically in the High Country. Watch this website for more details or contact us for an in-house version.

Helping Harry – It FIGURES

This workshop is for business owners and their accountants/bookkeepers.
Based upon a new book published by John Meacham, CPA and Bill Barr, we will use a newly designed financial targeting approach to determining goals and ways of getting there.  Included will be a workbook full of financial modeling worksheets and tools to get any business headed on the right track to success. All this and biblical principles throughout.

This one-day workshop will be offered Spring, 2008. The fee is only $199 per person. Lunch is included.

For more information about these workshops or to request a customized workshop for your organization on any business or biblical topic, please contact us. All workshops may be customized to fit your situation.